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FAQ

Location

Vida cake is a private home based cake studio located in South Woodham Ferrers and has  a modest display at Wickford post office where you can view and collect orders.

Customer Satisfaction

It is my pleasure to provide a custom made cake for you and your loved ones. I take great pride in my work and aim to provide you with an excellent cake in taste and art. once a cake has been picked up by you it is considered "Accepted" and it is the responsibility of the customer once it leaves my premises or collecting point.

How far ahead?

In order to secure available date for your order it is highly recommended  to give us as much as possible notice. Normally I require 2 to 3 weeks for a custom made cake orders ( More time required for a wedding cake). If i am available for your date I will do it even if it is two weeks away.

What is the ordering process?

I prefer cake orders to be placed by email so all the details are kept in writing.

If you do it by phone then you will need to provide me the followings:

-The event date

-Servings needed

-Design ideas or Theme.

Then I will email you back with quotes and determine whether or not the order date is available.

once the order date is available and you would like to proceed with the order to secure your order.you can print,complete and sign the contract and return it to me. A non refundable deposit 50% of the total price will be required to secure your order. Once the non refundable deposit is paid then your order is secure.

When is the balance due?

Two weeks prior to delivery or collection.

What type of payment do you accept? 

Cash or bank transfer.

Order changes and cancellations.

For order changes, I will do my best to accommodate requests to increase the number of cupcakes or cake  size.

The deposit payment is non refundable should you decide to cancel your order. My work is custom made & Istart preparing  your fondant decorations and purchasing colours for your custom order weeks in advance. As you are aware colours and designs are custom made for you and therefore I cannot use them for future orders.

 

Design changes.

I will always try my best to accommodate later changes request but not always possible.

Date changes.

Order dates can only be changed if i was available on the requested date.

The deposit of 50% of your order is non refundable and non transferable.

Do you deliver or should I pick up?

You can pick up from my location or from the post office ( Wickford ) or get it delivered for a charge based on the distance and travel time. Big cakes can be delivered for a fee or picked up from my location in

South Woodham  Ferrers.

Do you have a testing appointments?

I recommend the initial design requirement and quote are discussed on email before scheduling a consultation. It is free for the bride and the groom but additional £10 per head is chargeable for any other testers.

( No children please for successful consultation ) 

How does the design process work?

I can quote on any design in mind or pictures,  material and wedding invitations. Can work on ideas and design something for you.

Do you offer cakes that are gluten free, sugar free or any other allergy specialties?

Sorry I Cannot accommodate dietary restrictions.But my cakes are suitable for vegetarians and alcohol free.

07711949484